Refund Policy

Introduction

At PrintShop.buzz, we aim to ensure your complete satisfaction with every purchase. If you are not fully satisfied with your order, please refer to the following refund policy to understand how we handle returns and refunds. This policy applies to all purchases made through our website and is subject to change as necessary.

2. Eligibility for Refunds

To be eligible for a refund, you must meet the following criteria:
The request for a refund must be made within 30 days from the date of delivery.
The product must be unused, undamaged, and in its original packaging.
Products that are customized or made-to-order may not be eligible for a refund unless they are defective or damaged upon receipt.
Proof of purchase is required for all refund requests.

3. Refund Process

If you are eligible for a refund, please follow these steps:
Contact our customer support team at support@printshop.buzz to initiate your refund request.
Provide your order number, a description of the issue, and any relevant photos (if applicable).
Once your request is reviewed and approved, you will receive detailed instructions on how to return the item(s).
Once the returned item is received and inspected, we will process your refund.
Refunds will be issued to the original payment method used at the time of purchase. Please allow up to 7–10 business days for the funds to appear in your account, depending on your bank or payment provider.

4. Non-Refundable Items

Certain items are not eligible for a refund, including but not limited to:
Gift cards or vouchers
Products that have been used or damaged by the customer
Software or downloadable items
Products purchased on sale or through promotional offers that specify no refunds

5. Damaged or Defective Items

If your product arrives damaged or defective, we will gladly offer a full refund or replacement. Please contact our customer support team within 7 days of receiving the item to report the issue. You may be asked to provide photographic evidence of the damage or defect, so we can assist you in resolving the matter quickly.

6. Return Shipping Costs

In the case of a refund due to a damaged, defective, or incorrect item, PrintShop.buzz will cover the return shipping costs. However, if you are returning an item for other reasons (e.g., change of mind), you will be responsible for the return shipping charges. Please ensure that returned items are packaged securely to avoid damage during transit.

7. Exchanges

If you would prefer an exchange rather than a refund, please contact our customer support team. We will do our best to accommodate exchanges for items of equal value. If the desired item is unavailable, we may process a refund instead.

8. Refunds for Promotional Purchases

Refunds on items purchased during promotions, sales, or special offers will be handled according to the specific terms of the offer. If the promotion includes a discount or bundled product, the refund amount will reflect the discounted price of the item(s) returned.

9. Changes to the Refund Policy

PrintShop.buzz reserves the right to modify or update this refund policy at any time. Any changes will be posted on this page, and the "last updated" date will be revised accordingly. We encourage you to check this policy periodically for updates.

10. Contact Information

For any questions or assistance regarding our refund policy, please reach out to our customer support team at support@printshop.buzz. Our team is here to help you with any concerns or issues you may have.
By purchasing from PrintShop.buzz, you agree to the terms and conditions outlined in this refund policy. We appreciate your business and strive to provide the best customer service possible.